Returns and refunds

60-day unopened returns

For a change of mind, contact bubkindnz@gmail.com within 60 days of delivery. Items must be unopened, unused and in their original packaging, with proof of purchase. Our 60-day offer is not a trial-after-use offer.

How to request a return

Email your order number and the reason for your return. We will provide instructions and the correct return address. Please contact us before sending an item back; do not use an address printed on the parcel without checking with us.

For change-of-mind returns, you are responsible for return postage. Use a trackable service and keep proof of posting. We do not charge a restocking fee.

Refunds

We will inspect the returned item and let you know the outcome. Approved refunds are sent to the original payment method. Your payment provider may take additional time to make the refund available. Original delivery charges are not refunded for change-of-mind returns unless required by law.

Faulty, damaged or incorrect items

Contact us if an item arrives damaged, is faulty or differs from your order. Include your order number and, where helpful, photos of the issue. We will arrange the remedy you are entitled to under applicable consumer law.

The unopened condition and 60-day change-of-mind period do not limit your statutory rights. This includes rights under New Zealand’s Consumer Guarantees Act and, where applicable, the Australian Consumer Law. Nothing in this policy excludes any guarantee or remedy that cannot lawfully be excluded.